2024年1月21日 星期日

如何透過專業的提問,降低上位者突如其來的問題和質疑?

 

Source: Created by ChatGPT


『權力』這本書提到高位者,不管有意無意常使用的技巧有


  1. 打斷你:有權力的人打斷別人,權力較小的被人打斷 
  2. 質疑討論的前提 :質疑和挑戰對方陳述背後的基本假設,比如說報告者原本的假設和準備方向


這時後,面對權力較小者該怎麼辦?

呼吸,花時間讓自己鎮定下來,這會比莽撞的回答能帶來更好的效果!不要急著給出回應,尤其是在心慌或不確定的情緒下就開始說話。

接下來再使用 ChatGPT 教練提供化解的招數,當上位者提出的突如其來的問題或質疑時,有效的提問、澄清疑惑,甚至在需要時轉移話題以爭取時間,都是關鍵的應對策略。以下是一些英文提問示例,旨在促進理解、溝通,並適當地導引對話:


為了理解觀點

  • What specifically prompted this change in direction?
  • What are the key concerns driving this new line of questioning?

為了澄清細節

  • Could you elaborate on that point?
  • Are there specific aspects of the proposal you are referring to?

為了探究背後原因

  • What underlying factors are influencing this shift in perspective?
  • Is there new information or data that has led to this change?

為了確認理解是否準確

  • Am I correct in understanding that your primary concern is...?
  • So, to clarify, are you suggesting that we should...?

為了探討可能的影響

  • How do you see this impacting our current strategy?
  • What would be the ideal outcome from your perspective?

為了尋求具體的建議或方案

  • Do you have specific recommendations on how we should proceed?
  • What would be your advice to align this with the new direction?

為了建立共識

  • How can we align this proposal with your new insights?
  • What key elements should we focus on to meet these new requirements?

為了爭取時間或轉移話題

  • That's an interesting point. Let's schedule a follow-up meeting to delve deeper into this.
  • This warrants further analysis. Can we revisit this topic with more data in our next meeting?


要多收集和增加更多提問的專業問句!

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